19 May 7 Signs It’s Time to Find an E-Commerce Solution Provider
Does this sound like you: You’re increasingly finding that you have warehousing storage issues, slow, inefficient shipping, and fulfillment problems. You may also be having trouble managing product information on multiple marketplaces and platforms.
If these problems ring any bells, then it may be time to find the right e-commerce solution provider.
What is an E-Commerce Solution Provider?
An e-commerce platform is a software that helps you manage every aspect of your e-commerce business. With a professional software platform, such as Tradefull, you get a custom solution where you can easily manage your online store. Everything is in one place, from warehousing to customer service, with one single sign-in.
Do your inventory management, storage of your products, fulfillment, shipping, and more on one straightforward platform that’s tailored to your e-commerce business.
Benefits of an E-Commerce Solution Provider
A complete e-commerce platform gives you just one piece of software to manage your whole e-commerce business. There’s no need to attempt to integrate multiple pieces of software. Everything simply works, smoothly and efficiently, and so does your business.
Not only will e-commerce software help handle your e-commerce business from start to finish, but you can also automate aspects of your business. This gives you more time to concentrate on the bottom line.
It’s effective, it’s efficient, and it can save a lot of time and effort.
Signs You Need to Find the Right E-Commerce Platform
1. You’re Using a Legacy Platform
If you’ve been using the same software from the year dot, it may not have all the features of modern e-commerce solutions. It may have increasing maintenance costs just to keep doing the basics. A legacy system may also not be scalable to suit your growing business.
You could also hit issues around the security and use of the software. With an older system, the maker may no longer offer patches and upgrades. You may also struggle to find a developer that can help.
2. You Don’t Have Scalability
Does your existing platform stand up to the demands of your business? If you’re increasingly hitting constraints that stop you from scaling, it could be time for a change.
You can’t afford to be stuck, unable to grow, while your competitors pass you by.
The right e-commerce platform will provide full scalability, no matter what the size of your business.
3. You Have Poor Customer Experience
The importance of a good customer experience can’t be overstated. From Techjury’s 36 Astonishing Customer Experience Statistics for 2022: “There is an 80% increase in revenue for businesses that focus on improving customer experience.”
If your e-commerce platform is clunky, outdated, and frustrating to use, your customer satisfaction will be low. Worse still, they may not come back and give you another chance.
Signs you’re providing a poor customer experience:
- You’re getting a lot of customer complaints.
- Conversion rates are dropping.
- Your abandoned cart rates are going up.
- Reviews are poor.
- Sales are slowing.
If this is the case, it’s time to ditch the old ecommerce software for something that does a much better job.
4. You Have a Lack of Good Tech Support
It’s not just your customers that need a good customer experience. You do, too.
The best e-commerce solutions come with superb customer service for their users. You can’t afford to have a problem that isn’t quickly resolved by tech support.
Look out for:
- Slow fulfillment and shipping.
- Lack of response when you raise an issue.
- Log-in problems.
- Frustration for your employees.
- Slow patching and updates.
- No response to feedback.
These issues aren’t just a problem for you, they can have a knock-on effect on your own customers’ experience.
5. You Rely on Manual Processes
If you’re still running everything manually, you can only scale so far before running your online business becomes impossible. With a manual system, the only way to scale is to keep hiring more people, and that isn’t cost-effective. Even then, you will still hit a limit where you can’t scale further.
Manual management of your e-commerce business costs you time and money. It’s inefficient, and you will be outclassed by competitors.
If you’re still doing things the hard way, without an e-commerce platform, it’s time to give your business an upgrade. Invest in quality e-commerce software that takes the hard work out of running and scaling up your business.
6. You Have a Lack of Reporting and Analysis
Every business needs good reporting at its fingertips. They need to know where their customers are coming from and what they are buying. Also, businesses need to be able to see where customers abandon their carts or request a refund, and why. They need accurate reporting to show them what’s happening with their metrics and with their bottom line.
If your current e-commerce provider doesn’t provide smooth, clear, accurate reporting and analysis, it’s time to switch.
7. You Have a Lack of Support for Processes and Procedures
Every online business needs solid processes and procedures. They need to ensure they know what’s happening when people buy, and cover everything from marketing to checkout.
If this is you, find a partner who can help with customer support, has some marketing tools, and can be an overall help.
Find an E-commerce Solution Provider Now
If you’re looking for the right, experienced partner to help you smoothly grow and expand your business, then check out Tradefull. We offer a complete e-commerce solution, covering warehousing, logistics, fulfillment, shipping, and more.
Even better, what you get is tailored to suit you and your business. You can completely outsource everything, or partner with us to handle the logistics for you.
Contact us today to get more information.